Annual Report
2025
Chairman and CEO/president's report
Origence is the technology provider powering over one-third of all vehicle loans funded for the credit union industry in 2025. This scale reflects the strength of credit unions working together through channels they own and control. Through the CUDL® indirect lending platform, credit unions collectively funded more auto loans than any other lender in the nation for the fifth consecutive year, outpacing Capital One, Ally, Toyota Financial Services, and Chase Auto Finance. In 2025, more than 2.2 million loans were funded through our platforms, representing $62 billion in total loans funded.
As a credit union service organization (CUSO), Origence provides credit unions with proprietary networks, meaningful cost advantages, and greater control over the technology that supports their mission. These connections between credit unions and dealers, borrowers and lenders, technology and trust, form the foundation of our competitive advantage.
Advancing our technology platform
In 2025, we accelerated development of arc OS for web, our browser-based loan and account origination system scheduled for launch in 2026. With this major platform investment, we’re taking what defines a modern LOS today—our best-in-class decision engine, low-code workflow automation, and AI-powered underwriting—and putting it on a path of fast and continuous evolution. The result is a future-proof platform credit unions can confidently build their lending operations around.
While newer market entrants spend years building APIs and integrations to meet client needs and close ecosystem gaps, credit unions using arc OS get a complete platform with robust connections to core systems, credit bureaus, and AI-enhanced capabilities, built in and production-ready.
Origence advanced AI adoption in 2025, integrating AI-powered Intelligent Underwriting Technologies into arc OS to improve decision speed and consistency while managing risk. Origence Lending Services leveraged AI to process over 30 million documents and support continuous, 24/7 operations. AI-driven partnerships further enhanced fraud detection and verification, improving funding speed and compliance. Our teams are leveraging agentic AI, including Claude and Microsoft Copilot, to reshape software development in real time—from rapid product prototyping to next-generation QA with millions of simulation tests—underscoring our commitment to responsible, high-impact AI adoption.
Expanding lending channels
Today’s consumer lending market spans multiple entry points and unique borrower journeys. Meeting borrowers across new digital and direct-to-consumer channels is critical for credit unions to remain competitive. Through our embedded lending solution, FI Connect, Origence unites credit unions with borrowers at key decision points in this new buying journey.
In 2025, FI Connect expanded into home improvement and digital retail automotive channels, adding to our EV financing through the Tesla website. Origence is the only credit union partner offering this complete spectrum, from indirect and direct lending to emerging embedded channels.
Strengthening our dealer network
The CUDL network connects more than 20,000 dealers with credit union lending, and Origence continues to advance the technology that enables these connections. In 2025, eContracting for CUDL® moved into general market release, with growing adoption by credit unions and dealers.
We improved day-to-day F&I operations with new capabilities such as Credit Application Update and a Universal Credit Application, and integrated enhanced fraud prevention and compliance tools directly into the dealer workflow through a partnership with Informativ. These investments reinforce what makes CUDL the most powerful network in indirect lending.
Delivering shareholder value
Over the past two decades, Origence has distributed more than $30 million through 17 cash dividends and 2 stock dividends. In 2025, we revalued our stock upward, executed a 3-for-1 stock split, and declared our 17th cash dividend in company history.
We also launched the CU Direct Shareholder Portal, providing access to account details, tax documents, and dividend information. Together, these steps highlight our focus on rewarding long-term shareholder commitment while making ownership simpler and more transparent.
On behalf of the Board of Directors, Executive Team, and the entire Origence team, thank you for your partnership and trust in 2025. The connections we’ve built together power everything we do, and we’re energized by what’s ahead.
Bob McKay
Chairman
President & CEO
Together Credit Union
Tony Boutelle
President & CEOOrigence
2025 by the numbers
Total loans funded
Loans processed through our platforms
Integration partners
Shareholders
Employees
Connecting technology, processes, and people
Credit unions nationwide are using Origence’s technology and services to grow loans, improve operational efficiency, and reach more members. We’re proud to share stories from our credit union partners that demonstrate the impact our solutions deliver for their staff and members every day.
Total loans funded*
Total credit unions
Total loans processed*
Total dealerships
Credit union members represented
*since company start
Voices of partnership
Connecting ideas.
Creating impact.
Collaboration drives progress when ideas are shared and new perspectives come together. Throughout the year, Origence created opportunities to bring the credit union community together through experiences designed to move lending forward. From Lending Tech Live ’25 and industry tradeshows to regional roundtables, councils, and webinars, these moments created space for meaningful dialogue and learning—turning collective insight into actionable takeaways and inspiration for our partners.
people
Built by people.
Powered by purpose.
purpose
At Origence, our internal culture mirrors the credit union values our shareholders live every day: developing talent, fostering diverse perspectives, and creating an environment where people do their best work. Through continuous learning, inclusive employee resource groups, and partnerships with organizations such as AACUC, NLCUP, and CU Pride, we strengthen the community that empowers employees and uplifts the credit union movement.
Built by people. Powered by purpose.
people
purpose
At Origence, our internal culture mirrors the credit union values our shareholders live every day: developing talent, fostering diverse perspectives, and creating an environment where people do their best work. Through continuous learning, inclusive employee resource groups, and partnerships with organizations such as AACUC, NLCUP, and CU Pride, we strengthen the community that empowers employees and uplifts the credit union movement.
Black Employees Striving in Tech
Leadership Empowerment for Asian and Ally Development
Latinx In Financial Technology
Promoting Respect, Inclusion, and Dignity for Everyone
Women in Leadership Development
Connections that create impact
Raised for Children’s Miracle Network Hospitals since 2006
Given to support the credit union movement in 2025
Unique charitable events supported
As a credit union service organization, the philosophy of people helping people is at the heart of all we do. Our outreach, industry involvement, and service efforts reflect a shared commitment to supporting others, our partners, and the credit union movement we proudly support.
Our vision
To create the ultimate origination experience.
Our mission
To provide integrated origination technology solutions that transform the lending experience to enable credit unions to make more loans and improve their efficiencies.
The Origence network of connected lending technology solutions
Indirect Lending Network & Marketplace
#1 credit union auto lender in the nation for five consecutive years.
CUDL for credit unions
- Indirect Lending
- CUDL Dealer Network
- Indirect Loan Origination
- Intelligent Underwriting Technologies
- eContracting for CUDL®
- Document Processing Automation
- SmartFund®
- Credit Bureau Services
- AutoSMART® Auto Shopping
CUDL for dealers
Loan and Account Origination
Best-in-class decisioning, low-code workflows, and AI-powered underwriting, built to evolve.
- Origence arc OS: Loan & Account Origination
- Origence arc DX: Digital Experience
- Intelligent Underwriting Technologies: AI Solutions
- Consulting & Lending Optimization Services
Marketing & Communications
Drive member engagement and growth through data-driven marketing automation.
Lending Operations & Outsourced Services
Expert lending operations on demand: AI-powered, 24/7, scaling without adding headcount.
Embedded Finance & New Lending Channels
Meet borrowers in emerging channels across the lending journey.
- Embedded Lending
- EV OEM Financing
- Home Improvement Financing
- Digital Retail (Auto)
Board members
-
Bob McKayChairmanPresident & CEO
Together Credit Union -
Ron NeumannVice ChairmanPresident & CEO
Oregon Community Credit Union -
Steph SherroddSecretary & TreasurerPresident & CEO
Sunward -
Linda ArmynDirectorPresident & CEO
FourLeaf Federal Credit Union -
Bill CheneyDirectorPresident & CEO
SchoolsFirst Federal Credit Union -
Don ClarkDirectorPresident & CEO
Sound Credit Union -
April ClobesDirectorPresident & CEO
Michigan State University
Federal Credit Union -
Sandra Sagehorn-ElliottDirectorPresident & CEO
Vantage West Credit Union -
Thayne ShafferDirectorPresident & CEO
America First Credit Union -
Chad GravesAssociate DirectorPresident & CEO
Ent Credit Union -
Karen RochAssociate DirectorPresident & CEO
Credit Union West
Executive team
-
Tony BoutellePresident & CEO -
Neetu BhagatChief Financial Officer -
Bob ChildChief Operating Officer -
Phil DuPreeChief Revenue Officer -
Brian HendricksChief Product Officer -
Laurel LevineChief People and Engagement Officer -
Jeff ShoodChief Technology Officer -
Jessica Mae SumikawaChief Legal Officer & General Counsel
Corey Rupp
Chief Retail Officer
Jayson Amandus
VP Indirect Lending
Todd Savidge
VP of Consumer & Small Business Lending
Jon Paukovich
Chief Lending Officer
Scott Mann
VP of Retail Operations
Jeff Harper
Chief Lending Officer
Homer Renteria
Chief Revenue Officer
Charles Goss
EVP/Chief Lending Officer
Lyman Williams
EVP/Chief Lending Officer
Christopher Alfarano
VP of Lending
Michael Fasshauer
Director Consumer Loan Originations
Jeremy Pinard
Chief Lending Officer
Steve Owens
Chief Lending Officer
Pat Cosgrove
Chief Lending Officer
Nathan Anderson
EVP/Chief Operating Officer
Chris Whittaker
VP Consumer Lending
Darren Neuschwander
VP Consumer Lending
Jay Gable
SVP Indirect Lending
Ric Mathias
SVP Sales Operations
Julie Lind
Chief Lending Officer
Brett Christensen
Chief Lending Officer
Michael Desimone
Chief Lending Officer
Tim Kosak
VP of Consumer Lending
Chris Damschroder
VP Product Management
Lea Ammerman
Chief Operating Officer
Richard Wada
Chief Lending Officer
John Conine
SVP Consumer Lending
Kelton Graham
VP of Lending & Sales
Darlene Johnson
EVP Chief Strategy & Transformation Officer
Claudia Stepp
VP Consumer Lending
Rick Seamann
VP Indirect Lending
Chris Walsh
VP Consumer Lending
Patty Jimenez
SVP Consumer Lending
Sarah Menihan
VP Consumer Lending
Bill Zafirson
Chief Lending Officer
Cary Shumway
Chief Lending Officer
Chris Hibbs
VP Consumer Lending
Sharon Mueller
VP Consumer Lending
Emily Gibson
VP Consumer Lending
Heather Tancreti
VP of Lending
Chad Wilcox
SVP Lending
Denise Thomas
VP Consumer Lending
Steven Meyer
VP Consumer Lending
2025 Shareholders
1st United Services Credit Union
A
Alliant Credit Union
Altura Credit Union
America First Credit Union
Arkansas Federal Credit Union
B
Baxter Credit Union
BECU
Bellco Credit Union
Bellwether Community Credit Union
Bethpage Management Services, LLC
BluPeak Credit Union
C
California Coast Credit Union
California Credit Union League
Canvas Credit Union
Canyon View Credit Union
Centris Federal Credit Union
Citadel Credit Union
Clark County Credit Union
CMFG Life Insurance Company
Coast Central Credit Union
Coastal Federal Credit Union
CoastHills Credit Union
Community First Credit Union
Consolidated Solutions
Consumers Credit Union
Cooperative Credit Union Association, Inc.
Credit Union of America
Credit Union of Colorado
Credit Union West
CUC Services, Inc.
Cyprus Federal Credit Union
D
DFCU Financial
Digital Federal Credit Union
E
Eagle Community Credit Union
Elevations Credit Union
Ent Credit Union
Erie Federal Credit Union
Everwise Ventures, LLC
F
Financial Partners Credit Union
First Credit Union
First Entertainment Credit Union
First Tech Federal Credit Union
Frontwave Credit Union
G
Golden 1 Credit Union
Goldenwest Federal Credit Union
GoWest Credit Union Association
Great Basin Federal Credit Union
Greater Nevada Credit Union
GTE Financial
H
Harborstone Credit Union
Hawaiian Financial Federal Credit Union
Heritage Community Credit Union
Heritage Family Federal Credit Union
Hudson River Community Credit Union
Hudson Valley Credit Union
Huzzah, LLC
K
Kinecta Federal Credit Union
L
LBS Financial Credit Union
Lighthouse Federal Credit Union
Logix Federal Credit Union
M
Maps Credit Union
Mazuma Credit Union
Monterra Credit Union
Mountain America Credit Union
N
NASA Federal Credit Union
North Coast Credit Union
Northern Star Credit Union
Nusenda Credit Union
Nutmeg State Financial Credit Union
O
O Bee Credit Union
One Nevada Credit Union
OnPoint Community Credit Union
Orange County’s Credit Union
Oregon Community Credit Union
P
Patelco Credit Union
Pentagon Federal Credit Union
Police and Fire Federal Credit Union
Power Financial Credit Union
Premier America Credit Union
Q
Qualstar Credit Union
R
Redwood Credit Union
Reseda Group, LLC
Rivermark Community Credit Union
S
Sacramento Credit Union
SAFE Credit Union
San Francisco Federal Credit Union
SchoolsFirst Federal Credit Union
Security Service Federal Credit Union
SF Fire Credit Union
Sierra Central Credit Union
Silver State Schools Credit Union
Sound Credit Union
Southland Credit Union
Star One Credit Union
Strata Credit Union
Summit Credit Union
Sun East Federal Credit Union
Suncoast Launchpoint Ventures LLC
Sunward
T
Telhio Credit Union
Together Credit Union
Travis Credit Union
Tropical Financial Credit Union
Truity Strategic Holdings
Truliant Federal Credit Union
Tucoemas Federal Credit Union
TwinStar Credit Union
U
UMassFive College Federal Credit Union
UNIFY Financial Credit Union
United Local Credit Union
Unitus Community Credit Union
University of Michigan Credit Union
University of Wisconsin Credit Union
V
Valley First Credit Union
Vantage West Credit Union
Verity Credit Union
Visions Federal Credit Union
W
Water & Power Community Credit Union
WE Florida Financial Credit Union
Wescom Credit Union
WeStreet Credit Union
WestStar Credit Union
WSECU
Y
Yolo Federal Credit Union