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Origence
Annual Report
2025
The connections powering credit union lending.

Chairman and CEO/president's report

Origence is the technology provider powering over one-third of all vehicle loans funded for the credit union industry in 2025. This scale reflects the strength of credit unions working together through channels they own and control. Through the CUDL® indirect lending platform, credit unions collectively funded more auto loans than any other lender in the nation for the fifth consecutive year, outpacing Capital One, Ally, Toyota Financial Services, and Chase Auto Finance. In 2025, more than 2.2 million loans were funded through our platforms, representing $62 billion in total loans funded.

As a credit union service organization (CUSO), Origence provides credit unions with proprietary networks, meaningful cost advantages, and greater control over the technology that supports their mission. These connections between credit unions and dealers, borrowers and lenders, technology and trust, form the foundation of our competitive advantage.

Advancing our technology platform

In 2025, we accelerated development of arc OS for web, our browser-based loan and account origination system scheduled for launch in 2026. With this major platform investment, we’re taking what defines a modern LOS today—our best-in-class decision engine, low-code workflow automation, and AI-powered underwriting—and putting it on a path of fast and continuous evolution. The result is a future-proof platform credit unions can confidently build their lending operations around.

While newer market entrants spend years building APIs and integrations to meet client needs and close ecosystem gaps, credit unions using arc OS get a complete platform with robust connections to core systems, credit bureaus, and AI-enhanced capabilities, built in and production-ready.

Origence advanced AI adoption in 2025, integrating AI-powered Intelligent Underwriting Technologies into arc OS to improve decision speed and consistency while managing risk. Origence Lending Services leveraged AI to process over 30 million documents and support continuous, 24/7 operations. AI-driven partnerships further enhanced fraud detection and verification, improving funding speed and compliance. Our teams are leveraging agentic AI, including Claude and Microsoft Copilot, to reshape software development in real time—from rapid product prototyping to next-generation QA with millions of simulation tests—underscoring our commitment to responsible, high-impact AI adoption.

Expanding lending channels

Today’s consumer lending market spans multiple entry points and unique borrower journeys. Meeting borrowers across new digital and direct-to-consumer channels is critical for credit unions to remain competitive. Through our embedded lending solution, FI Connect, Origence unites credit unions with borrowers at key decision points in this new buying journey.

In 2025, FI Connect expanded into home improvement and digital retail automotive channels, adding to our EV financing through the Tesla website. Origence is the only credit union partner offering this complete spectrum, from indirect and direct lending to emerging embedded channels.

Strengthening our dealer network

The CUDL network connects more than 20,000 dealers with credit union lending, and Origence continues to advance the technology that enables these connections. In 2025, eContracting for CUDL® moved into general market release, with growing adoption by credit unions and dealers.

We improved day-to-day F&I operations with new capabilities such as Credit Application Update and a Universal Credit Application, and integrated enhanced fraud prevention and compliance tools directly into the dealer workflow through a partnership with Informativ. These investments reinforce what makes CUDL the most powerful network in indirect lending.

Delivering shareholder value

Over the past two decades, Origence has distributed more than $30 million through 17 cash dividends and 2 stock dividends. In 2025, we revalued our stock upward, executed a 3-for-1 stock split, and declared our 17th cash dividend in company history.

We also launched the CU Direct Shareholder Portal, providing access to account details, tax documents, and dividend information. Together, these steps highlight our focus on rewarding long-term shareholder commitment while making ownership simpler and more transparent.

On behalf of the Board of Directors, Executive Team, and the entire Origence team, thank you for your partnership and trust in 2025. The connections we’ve built together power everything we do, and we’re energized by what’s ahead.

Bob McKay

Chairman
President & CEO
Together Credit Union

Tony Boutelle
President & CEO
Origence

Financials

2025 financials can be viewed on our financials page.

Year in review

2025 by the numbers

$62B

Total loans funded

2M

Loans processed through our platforms

100+

Integration partners

124

Shareholders

639

Employees

Real stories, real impact.

Connecting technology, processes, and people

Credit unions nationwide are using Origence’s technology and services to grow loans, improve operational efficiency, and reach more members. We’re proud to share stories from our credit union partners that demonstrate the impact our solutions deliver for their staff and members every day.

$656B

Total loans funded*

1,100

Total credit unions

25M

Total loans processed*

20,000

Total dealerships

68M+

Credit union members represented

*since company start

Voices of partnership

  • FourLeaf Federal Credit Union: Tripling loan volume and fueling national expansion
      Watch now
  • Global Credit Union: Scaling success with strategic automation and hands-on service

      Watch now
  • Consumers Credit Union: Turning automation into indirect lending growth

      Watch now
Collaboration in action

Connecting ideas.
Creating impact.

Collaboration drives progress when ideas are shared and new perspectives come together. Throughout the year, Origence created opportunities to bring the credit union community together through experiences designed to move lending forward. From Lending Tech Live ’25 and industry tradeshows to regional roundtables, councils, and webinars, these moments created space for meaningful dialogue and learning—turning collective insight into actionable takeaways and inspiration for our partners.

people

CULTURE AND CONNECTION

Built by people.
Powered by purpose.

purpose

At Origence, our internal culture mirrors the credit union values our shareholders live every day: developing talent, fostering diverse perspectives, and creating an environment where people do their best work. Through continuous learning, inclusive employee resource groups, and partnerships with organizations such as AACUC, NLCUP, and CU Pride, we strengthen the community that empowers employees and uplifts the credit union movement.

CULTURE AND CONNECTION

Built by people. Powered by purpose.

people

purpose

At Origence, our internal culture mirrors the credit union values our shareholders live every day: developing talent, fostering diverse perspectives, and creating an environment where people do their best work. Through continuous learning, inclusive employee resource groups, and partnerships with organizations such as AACUC, NLCUP, and CU Pride, we strengthen the community that empowers employees and uplifts the credit union movement.

Black Employees Striving in Tech

Leadership Empowerment for Asian and Ally Development

Latinx In Financial Technology

Promoting Respect, Inclusion, and Dignity for Everyone

Women in Leadership Development

Connections that create impact

$18M+

Raised for Children’s Miracle Network Hospitals since 2006

$1M+

Given to support the credit union movement in 2025

50+

Unique charitable events supported

As a credit union service organization, the philosophy of people helping people is at the heart of all we do. Our outreach, industry involvement, and service efforts reflect a shared commitment to supporting others, our partners, and the credit union movement we proudly support.

Our vision

To create the ultimate origination experience.

Our mission

To provide integrated origination technology solutions that transform the lending experience to enable credit unions to make more loans and improve their efficiencies.

The Origence network of connected
lending technology solutions

Loan and Account Origination

Best-in-class decisioning, low-code workflows, and AI-powered underwriting, built to evolve.


Marketing & Communications

Drive member engagement and growth through data-driven marketing automation.

Lending Operations & Outsourced Services

Expert lending operations on demand: AI-powered, 24/7, scaling without adding headcount.

Embedded Finance & New Lending Channels

Meet borrowers in emerging channels across the lending journey.

Board members

  • Bob McKay
    Chairman
    President & CEO
    Together Credit Union
  • Ron Neumann
    Vice Chairman
    President & CEO
    Oregon Community Credit Union
  • Steph Sherrodd
    Secretary & Treasurer
    President & CEO
    Sunward
  • Linda Armyn
    Director
    President & CEO
    FourLeaf Federal Credit Union
  • Bill Cheney
    Director
    President & CEO
    SchoolsFirst Federal Credit Union
  • Don Clark
    Director
    President & CEO
    Sound Credit Union
  • April Clobes
    Director
    President & CEO
    Michigan State University
    Federal Credit Union
  • Sandra Sagehorn-Elliott
    Director
    President & CEO
    Vantage West Credit Union
  • Thayne Shaffer
    Director
    President & CEO
    America First Credit Union
  • Chad Graves
    Associate Director
    President & CEO
    Ent Credit Union
  • Karen Roch
    Associate Director
    President & CEO
    Credit Union West

Executive team

  • Tony Boutelle
    President & CEO
  • Neetu Bhagat
    Chief Financial Officer
  • Bob Child
    Chief Operating Officer
  • Phil DuPree
    Chief Revenue Officer
  • Brian Hendricks
    Chief Product Officer
  • Laurel Levine
    Chief People and Engagement Officer
  • Jeff Shood
    Chief Technology Officer
  • Jessica Mae Sumikawa
    Chief Legal Officer & General Counsel
Affinity Plus Federal Credit Union
Corey Rupp

Chief Retail Officer

Boeing Employees Credit Union
Jayson Amandus

VP Indirect Lending

Citadel Credit Union
Todd Savidge

VP of Consumer & Small Business Lending

ENT Credit Union
Jon Paukovich

Chief Lending Officer

Indiana Members Credit Union
Scott Mann

VP of Retail Operations

Orange County Credit Union
Jeff Harper

Chief Lending Officer

PSECU
Homer Renteria

Chief Revenue Officer

Security Service Federal Credit Union
Charles Goss

EVP/Chief Lending Officer

Sound Credit Union
Lyman Williams

EVP/Chief Lending Officer

Visions Federal Credit Union
Christopher Alfarano

VP of Lending

Alliant Federal Credit Union
Michael Fasshauer

Director Consumer Loan Originations

Canvas Credit Union
Jeremy Pinard

Chief Lending Officer

Consumers Credit Union
Steve Owens

Chief Lending Officer

Global Credit Union
Pat Cosgrove

Chief Lending Officer

Mountain America Credit Union
Nathan Anderson

EVP/Chief Operating Officer

Oregon Community Credit Union
Chris Whittaker

VP Consumer Lending

PSECU
Darren Neuschwander

VP Consumer Lending

Security Service Federal Credit Union
Jay Gable

SVP Indirect Lending

Summit Credit Union
Ric Mathias

SVP Sales Operations

Washington State Employees Credit Union
Julie Lind

Chief Lending Officer

America First Credit Union
Brett Christensen

Chief Lending Officer

Citadel Credit Union
Michael Desimone

Chief Lending Officer

Consumers Credit Union
Tim Kosak

VP of Consumer Lending

Golden 1 Credit Union
Chris Damschroder

VP Product Management

Michigan State Employees Federal Credit Union
Lea Ammerman

Chief Operating Officer

Patelco Credit Union
Richard Wada

Chief Lending Officer

SchoolsFirst Federal Credit Union
John Conine

SVP Consumer Lending

Sharonview Federal Credit Union
Kelton Graham

VP of Lending & Sales

Suncoast Credit Union
Darlene Johnson

EVP Chief Strategy & Transformation Officer

Apple Federal Credit Union
Claudia Stepp

VP Consumer Lending

Centris Federal Credit Union
Rick Seamann

VP Indirect Lending

Fourleaf Federal Credit Union
Chris Walsh

VP Consumer Lending

Southland Credit Union
Patty Jimenez

SVP Consumer Lending

UW Credit Union
Sarah Menihan

VP Consumer Lending

Bellwether Community Credit Union
Bill Zafirson

Chief Lending Officer

Community First Credit Union
Cary Shumway

Chief Lending Officer

Global Credit Union
Chris Hibbs

VP Consumer Lending

Together Credit Union
Sharon Mueller

VP Consumer Lending

Y-12 Federal Credit Union
Emily Gibson

VP Consumer Lending

Bellwether Community Credit Union
Heather Tancreti

VP of Lending

Credit Union of Colorado
Chad Wilcox

SVP Lending

Kinecta Federal Credit Union
Denise Thomas

VP Consumer Lending

Truity Credit Union
Steven Meyer

VP Consumer Lending

2025 Shareholders